You can choose your delivery method during checkout. Alltel has partnered with shipping industry leaders to ensure secure and efficient delivery of your order.

Orders placed Monday through Friday by 2:00pm Central Time will be shipped within 24 hours. Orders placed after 2:00 p.m. CST or on weekends and holidays will be processed the following business day.

Once your product(s) has shipped, you will receive a shipping confirmation email as well as a shipment tracking number for your order.

Shipping Methods and Charges**

Product Type:	Processing Time	Shipping Options and Rates	When will I get it?
Accessories	Usually ships same day*	UPS or FedEx Ground - $4.95 (1-5 business days)*** UPS or FedEx 2-Day - $6.95 (2 business days) UPS or FedEx Standard Overnight -$14.95 (1 business day)***	1-5 business days   2-3 business days 1-2 business days
New Phone and Activation	Usually ships 24 hours*	UPS or FedEx 2-Day - FREE (2 business days) UPS or FedEx Standard Overnight - $14.95 (1 business day)***	3-4 business days 2-3 business days
Any combination of above items totaling $50 or more (pre-tax):	Usually ships 24 hours*	UPS or FedEx 2-Day - FREE (2 business days) UPS or FedEx Standard Overnight - $14.95 (1 business day)***	3-4 business days 2-3 business days

* NOTE: These shipping times are contingent upon product availability. For orders that include activated service, shipping is also contingent upon a timely and successful credit check and activation.

When will I get it?
Your order is being sent to our warehouse right now. Most orders are fulfilled and out the door within 2 business days. If you selected an expedited shipping method like Second Day or Overnight, your order will ship within 1 to 2 business days. Business Days are defined as: Monday through Friday and excludes most US holidays. Once your order ships it will take 1 to 4 business days to arrive depending on which shipping method you selected.

** Saturday delivery is not available. We cannot ship to P.O./A.P.O/F.P.O Box addresses
*** Not available for delivery to Hawaii or Alaska

Tracking Your Shipment
After you successfully place your order and have received an e-mail confirmation of shipment, you can track its status on our website by using the order number provided on your order confirmation email or via the shipper websites below:

Please note that your item must ship before you can track it. It may take up to 24 hours for your tracking information to register in the shipping carriers system.

Shipment Refusal
If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled.

When you select a service plan in your order, LetsTalk initiates the contractual agreement between you and Alltel, and activates the equipment for you with Alltel. Once you receive your activated equipment(s) from us, you must contact Alltel directly if you wish to change or cancel your service plan. LetsTalk cannot cancel your service for you. Usage and other fees may be charged by Alltel. If you cancel your service plan, please contact the LetsTalk for Alltel customer service department to return the equipment (866-582-3555). Otherwise, LetsTalk may charge you an equipment subsidy recovery fee. Complete Carrier Terms & Conditions and LetsTalk Terms & Conditions were displayed to you at the time of your LetsTalk order (prior to "Order Check-Out").

Wrong item or quantity shipped
If we make an error with your order, please notify us right away (within 15 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account.

If we sent you more products than you ordered, please notify us right away (within 15 days of receiving your shipment) and return the additional quantity, otherwise you will be billed for the additional products, even if you didn't order it.

Please see our Return Policy for more details on returns and exchanges.

Damaged in shipping
If your shipment was damaged in transit, we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Return Policy.